Store Returns Policy

 
 

Returns Policy for Store items

Time Period

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligible items

We will replace or refund prints within 14 days of delivery if they arrive defective or damaged. If you need to exchange a damaged or defective print for the same item, send us an email at hello@georginacook.net and send your print along with any limited edition certificates (if applicable) to:

theprintspace

74 Kingsland Road

London

E2 8DL

United Kingdom

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non Eligible items

Prints that are delivered to you in perfect condition without defects.

Paid for digital image licences and corresponding images

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@georginacook.net

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.